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Dealt Trading – Refund Policy

Last Updated: 10 Sept 2025

At Dealt Trading, we are committed to providing you with quality products and a hassle-free shopping experience. Each product is carefully inspected and securely packaged before dispatch to ensure it reaches you in perfect condition.

1. Order Cancellations

  • By Us: In rare cases, if the item you ordered is out of stock or does not pass our quality check, we may cancel your order. You will be notified promptly.
  • By You: Orders may be canceled before dispatch. Once an order has been shipped, cancellation is no longer possible and must instead follow the return process.

Refunds for canceled orders will be issued as follows:

  • Online Payments (Card/Wallet/Installments): Refunded to the original payment method.
  • Cash on Delivery (COD): Refunded via bank transfer. Customers will be contacted to provide accurate bank details.

2. Return & Refund Process

  • Items may be returned within 14 days of delivery (EU/UK customers – this is a statutory right).
  • GCC customers may also return within 7–14 days, subject to local consumer laws.
  • Returned products must be in their original condition, with all accessories and packaging intact.
  • Once the returned product reaches our warehouse, it will undergo a quality inspection.
  • If approved, your refund will be processed according to your payment method.

Important Notes:

  • Dealt Trading is not liable for damages caused during return shipping. Customers must ensure secure packaging.
  • Certain items may be exempt from return for hygiene or safety reasons (e.g., earphones).

3. How Refunds Are Issued

  • Credit/Debit Card Payments: Refunded back to the same card used.
  • COD Payments: Refunded to your Dealt Trading Wallet. From there, you may transfer the amount to your bank account by following the provided steps.
  • Installment Payments (e.g., Tabby, Tamara): Refunds are processed back through the installment provider under their terms.

It is the customer’s responsibility to provide accurate payment or banking details to avoid delays.

4. Refund Timeline

  • It may take up to 7 business days for us to receive and process your return.
  • Once processed, refunds typically take 5–7 business days to reflect in your account (subject to your bank’s policies).
  • Refunds via COD bank transfer may take up to 10 business days, depending on your bank.

5. Checking Refund Status

If your refund does not appear within the expected timeframe:

1. Contact your bank or card provider first, as processing times vary.

2. If you still need assistance, please reach out to our Customer Support Team via the Contact Us page or at info@dealt-it.com.

6. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates (UAE) and complies with applicable GCC and EU consumer protection regulations.