UAE
EU
0Dealt
Trading – FAQ (Questions & Answers)
1.
What is the difference between used and refurbished devices from Dealt Trading?
Used
devices are pre-owned with basic
functionality checks.
Refurbished devices are professionally tested, repaired (if needed),
cleaned, and restored to excellent working condition.
2.
Are Dealt refurbished devices certified and tested before selling?
Yes.
Every device from Dealt goes through a complete multi-point quality
inspection including hardware, software, and battery performance checks.
3.
What conditions do your devices come in?
We
offer condition grades:
- Like New – Almost brand new, no visible marks
- Excellent – Very minor signs of use
- Good – Light scratches or wear that do not affect
performance
4.
Do your devices come with original accessories?
Accessories
may not always be original, but the device will include high-quality
compatible accessories like charger and cable.
5.
Are the devices unlocked and compatible with all networks?
Yes.
All devices from Dealt Trading are fully unlocked and compatible with
all local and international networks.
6.
Do your devices come with original parts or replaced parts?
Devices
may include original manufacturer parts or high-quality replacement
parts. All replacements meet Dealt performance standards.
7.
How many quality checks do Dealt devices go through?
Each
device undergoes 20–40 quality checks covering display, camera, battery,
speakers, sensors, ports, and overall performance.
8.
Are batteries tested and replaced if needed?
Yes.
If battery health is below our standard, we replace it with a high-quality
battery to ensure good performance and long life.
9.
Do used devices have visible scratches or dents?
Used
devices may have minor cosmetic wear. We grade each device clearly so you know
exactly what to expect.
10.
Do you offer sample photos for each condition?
Yes,
we can provide grading examples showing “Like New”, “Excellent”, and
“Good” conditions.
11.
What is the warranty period for Dealt refurbished devices?
Our
refurbished devices come with 6–12 months warranty, depending on the
device type and selling platform.
12.
What does the warranty cover?
Warranty
covers:
- Manufacturing
defects
- Internal hardware
issues
- Performance or
functionality problems
Warranty does not cover accidental damage or water damage.
13.
What is your return policy?
We
offer a 7–14 day return window, depending on the platform (Amazon, Noon,
eBay, etc.).
14.
How do I initiate a return or replacement?
You
can contact Dealt customer support with your order number. We will
arrange pickup or guide you through the return process.
15.
Is accidental damage covered under warranty?
No.
Drops, physical damage, and liquid damage are not covered under
warranty.
16.
How long does delivery take?
Delivery
within UAE typically takes 1–3 working days.
International delivery time varies by location.
17.
Do you offer same-day or express delivery?
Yes.
Same-day delivery is available in selected areas for an additional charge.
18.
Can I track my order?
Yes.
Once shipped, you will receive a tracking number to follow your
delivery.
19.
Do you deliver internationally?
Yes,
Dealt Trading ships to many countries. Charges and timing depend on the
destination.
20.
Can I choose the condition/colour/storage before ordering?
Yes.
You can select condition grade, colour, and storage capacity
based on available stock.
21.
What payment methods do you accept?
We
accept:
- Credit/Debit cards
- Cash on Delivery
(depending on platform)
- Online payments
22.
Are EMI or installment options available?
Yes,
EMI options are available through certain banks and payment gateways.
23.
Why are your prices lower than new devices?
Our
products are pre-owned or refurbished, allowing us to offer the same
quality at a more affordable price.
24.
Do you offer bulk/wholesale discounts?
Yes.
We provide special wholesale pricing for bulk orders and business
buyers.
25.
Will a used/refurbished device perform like a new one?
Yes.
All devices are fully tested and optimized to deliver smooth and reliable
performance, just like a new unit.
26.
What is the battery health range for your refurbished devices?
Battery
health is usually above 80–90%. If needed, batteries are replaced to
meet our standards.
27.
Are software updates supported?
Yes.
All devices are factory reset and ready to receive the latest official
updates.
28.
Are devices fully reset before shipping?
Yes.
Every device is completely data-wiped and restored to factory settings.
29.
Do you offer support after purchase?
Yes.
Dealt support team is available for troubleshooting, warranty claims, and
general inquiries.
30.
How can I contact Dealt for help?
You
can reach us through email, WhatsApp, phone, or our support page,
depending on the platform you purchased from.
